Privacy Policy

1. Who We Are

Trace Continuity Labs ("Trace Continuity Labs," "we," "us," or "our") is the governed memory and governance infrastructure layer for AI, a Delaware corporation Our registered contact email is support@tracecontinuity.com.

This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website at tracecontinuity.com (the "Site") and our developer platform and API (the "Service").

2. Information We Collect

2.1 Information You Provide

• Account information: When you create an account, we collect your email address, name, and organization name.
• Payment information: Payment is processed by our payment processor (Stripe). We do not store full credit card numbers. We retain billing name, last four digits, and billing address for invoice purposes.
• Contact form submissions: When you contact us through the website, we collect the information you provide in the form.
• Communications: If you email us, we retain those communications to respond to you and improve our service.

2.2 Information We Collect Automatically

• Log data: When you use the Service, our servers automatically record information including IP address, browser type, pages visited, referring URLs, and timestamps.
• Usage data: API call patterns, feature usage, error rates, and performance metrics — used to operate and improve the Service.
• Analytics: We use privacy-respecting analytics to understand how visitors use our website. This does not track individuals across the internet.

2.3 Customer Data (Data You Store in Trace Continuity Labs)

When you use the Trace Continuity Labs API to store memories and context, that data ("Customer Data") is your data. We process it only as instructed by you through the API and applicable policies you configure. We do not analyze, mine, or use Customer Data for any purpose other than providing the Service to you.

Customer Data is subject to your own privacy obligations to your end users. You are responsible for ensuring you have appropriate authority to store and process the data you submit to Trace Continuity Labs.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send related information, including purchase confirmations and invoices
• Send technical notices, updates, security alerts, and support messages
• Respond to comments, questions, and requests and provide customer service
• Monitor and analyze usage and activity trends to improve the Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

We do not use your information for advertising, profiling, or sale to third parties.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share information only in the following circumstances:

• Service providers: We share information with vendors who help us provide the Service — cloud infrastructure (Render, Neon), payment processing (Stripe), and email delivery. These providers are bound by data processing agreements and are not permitted to use your data for their own purposes.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority. Where permitted by law, we will notify you before disclosing.
• Business transfers: If Trace Continuity Labs is acquired or merged, your information may be transferred. We will provide notice and, where required, seek your consent.
• With your consent: We may share information with your consent or at your direction.

5. Data Retention

We retain account and transactional data for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes.

Customer Data (memories stored in Trace Continuity Labs) is retained according to the retention policies you configure. If no policy is set, the Service default applies. You may delete Customer Data at any time through the API. Deletion is permanent and not reversible.

Contact form submissions are retained for 24 months or until you request deletion, whichever is sooner.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, email support@tracecontinuity.com. We will respond within 30 days.

7. Security

We implement technical and organizational measures appropriate to the sensitivity of the information we process, including:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Access controls and least-privilege access for internal systems
• Audit logging for administrative access to production systems
• Vulnerability scanning and regular security reviews

No system is perfectly secure. If you believe your information has been compromised, contact us immediately at support@tracecontinuity.com.

8. International Data Transfers

Trace Continuity Labs is based in the United States. If you are accessing the Service from outside the United States, your information may be transferred to, stored, and processed in the United States. By using the Service, you acknowledge this transfer.

For customers in the European Economic Area (EEA), United Kingdom, or Switzerland: we rely on the EU Standard Contractual Clauses for transfers of personal data. Contact us for a copy of applicable transfer mechanisms.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email (to the address associated with your account) and/or by a prominent notice on our website at least 30 days before the change takes effect.

Your continued use of the Service after the effective date of a revised Privacy Policy constitutes your acceptance of the changes.

11. Contact

Questions about this Privacy Policy or our data practices:

Email: support@tracecontinuity.com
Subject line: Privacy Inquiry